Widerrufsrecht
Return Policy
Important
Please read our Return Policy carefully. By placing an order with Hoffmann Salzburg, you agree to the terms outlined below.
Order Cancellations
Would you like to cancel your order? You may do so free of charge as long as your order has not yet been processed or shipped. Orders are generally processed within 24 hours.
Please contact us as soon as possible at:
Please include your order number and clearly state that you would like to cancel your order.
Once an order has already been processed or shipped, we may no longer be able to cancel it due to our automated fulfillment system.
Returns
Important
Please contact us before sending a return so we can provide the correct return instructions and return address.
Returns sent without prior authorization may not be processed correctly.
Return Period
You may request a return within 30 days of receiving your order.
After the 30-day return period has expired, we may no longer be able to offer a refund or exchange, except where applicable consumer law provides otherwise.
Return Conditions
To be eligible for a return:
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The item should be unused, unworn, and undamaged.
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The item should be returned in its original condition and packaging where reasonably possible.
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Items should include any original tags or accessories supplied with the product.
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Certain products may be excluded from return for hygiene reasons where permitted by applicable law, including opened or used underwear, lingerie, tights, and certain personal-care products.
How to Return an Item
If you would like to return an item, please contact us first at:
Please include:
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Your order number
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The reason for your return
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A photo of the item if it arrived damaged or incorrect
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Your contact information
Once your return request has been reviewed, we will provide you with the appropriate return instructions and return address.
Return Shipping Costs
For customer-initiated returns, such as ordering the wrong size, colour, or item, return shipping costs are generally the responsibility of the customer unless otherwise required by applicable law.
If your item arrived damaged, defective, or incorrect due to an error on our part, please contact us so we can arrange an appropriate solution.
We strongly recommend using a tracked shipping service when returning an item.
Shipping Risks and Tracking
Please keep your return tracking information until your return has been successfully received and processed.
We cannot verify a return that has not reached the designated return location, so using tracked shipping helps protect both you and us in the event of a delivery issue.
Refunds
Once your return has been received and inspected, we will notify you by email regarding the status of your refund.
If your refund is approved:
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The refund will generally be issued to the original payment method used for the order.
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Processing times may vary depending on your payment provider.
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Refunds will be processed within the timeframe required by applicable law.
If you believe your approved refund has not been received, please first check with your bank or payment provider and then contact us at:
Customer-Initiated Returns
If you are returning an item because you changed your mind or selected the wrong size, colour, or product, you may be responsible for the return shipping costs.
We strongly recommend using a shipping service that includes tracking.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible with your order number and photographs of the item.
Where the issue is confirmed to have resulted from an error on our part, we will provide an appropriate remedy, such as a replacement, refund, or return arrangement, in accordance with applicable consumer law.
No Hidden Fees
We do not charge additional administrative or handling fees solely for processing an approved refund.
For any questions regarding your return, please contact: